Account Rep

Question

I have been trying to reach DocuSign for the past hour...I need to know who our NEW account rep is. I have called 3 numbers without any success. I have received what I think is spam attempting to renew our contract but I want to TALK to someone at DocuSign to find out if the emails are legit or not. There has to be a better way.

HELP!

Alejandro.Ramos · Accepted Answer

Hi @EJamison,Thank you for reaching out to the Docusign Community.Docusign Support will be in the best position to help confirm your new account manager’s contact details. You may create a new support case, while logged in as an administrator, by filling out the form provided below.https://support.docusign.com/en/contactSupportIf you cannot open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.Feel free to let us know if you need further assistance with this.Best regards,Alejandro R. | Docusign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

EJamison · Answer

Thank you, AlejandroI received an error message when attempting to login though I use DocuSign often enough. I selected the Reset Password option but now the “submit” button is grey.Maybe it is the browser.Is there a number to call to speak with a PERSON?Need another solution, please.UPDATE: It just worked. I refreshed my screen. Thanks.

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