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A Delay with Second Recipient Receiving DocuSign

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The last couple of days when sending DocuSign to more than two receipts - the first recipient will receive the email to sign and then the second recipient will not receive the email for a few hours (or unless I “resend” it).

The box is NOT checked with a preference of who signs when.

Is anyone else having this problem?

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Pawan GangwaniAnswer

Hero

Hello @pgilwee

Welcome to the DocuSign Community!

As you mentioned “The box is NOT checked with a preference of who signs when” that means you did NOT set the “Signing Order” right?
And in order to understand the senecio can you provide the screenshot of how you are setting the recipient please.

Meanwhile you can check out the link: Why am I not getting DocuSign email notifications?

Thanks!

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Pawan Gangwani

Answer

Hero

Hello @pgilwee

Welcome to the DocuSign Community!

As you mentioned “The box is NOT checked with a preference of who signs when” that means you did NOT set the “Signing Order” right?
And in order to understand the senecio can you provide the screenshot of how you are setting the recipient please.

Meanwhile you can check out the link: Why am I not getting DocuSign email notifications?

Thanks!

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Way to Learn | I'd love your feedback | Hit Like | Mark it Best🌈

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pgilwee

Author

New Voice

Correct, there is no signing order set. I’m attaching screenshots.

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Pawan Gangwani

Hero

That means all three recipients getting the document to sign at the “Same Time” and there is not first or second signer at all.
You can try putting your three different email addresses and test it out.

If you believe that you need further assistance, or require the assistance of DS support team, you can always create a Support Case to have a Support agent work with you.

https://support.docusign.com/s/contactSupport

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pgilwee

Author

New Voice

This didn’t solve my problem.

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Pawan Gangwani

Hero

This didn’t solve my problem.

If you are sending envelop without the signing order, then all the recipients are receiving the email for signature at the same time. It means either other recipients are missing the mail, or it is a bug. And for the you can create a support ticket.

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nathaly.monge

Docusign Employee

Hello @pgilwee ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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