A bit of a strange one, every time I upload a PDF contract for esigning to Docusign, the letter 'i' disappears from the word 'confidentiality'.

Question

I have tried to:Delete the word confidentiality from the original Word document, type it again and resave it as a PDF Reformat the header (the word confidential and confidentiality is featured in other areas on the document but only the header in one place is loosing the 'i')Put the word 'confidentiality' in a text box and resave the doc as a pdf I even did a test where I changed the letter 't' for an 'f' and the same thing happened!None of the above has helped.Has anyone else ever come across a problem like this and if so does anyone know how to fix it?

Community Expert · Accepted Answer

Hello,Thank you for reaching out here in the DocuSign Community.We apologize for the inconvenience, I understand the letter "I" is disappearing from your document.Can you try to flatten your document? You can find detailed steps on how to do so in the following article: https://support.docusign.com/s/articles/How-to-resolve-a-document-upload-error-by-printing-the-document-to-a-new-PDFLet us know if you need further assistance with this.Best regards,Nathaly | DocuSign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

Community Member · Answer

This worked - thank you!

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