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Docusign Employee
Community UserDocusign Employee
Legacy User
Mar 14, 2019 6:25 PM UTC
Solved

2 signers with one email?

2 signers with one email?
Community ExpertAnswer
Docusign Employee
Mar 14, 2019 6:26 PM UTC

Here is a DocuSign article that outlines this scenario...

https://support.docusign.com/en/articles/How-do-I-get-signatures-from-two-or-more-recipients-who-use-the-same-email-address

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4 replies

Docusign Employee
Community ExpertDocusign EmployeeAnswer
Docusign Employee
Mar 14, 2019 6:26 PM UTC

Here is a DocuSign article that outlines this scenario...

https://support.docusign.com/en/articles/How-do-I-get-signatures-from-two-or-more-recipients-who-use-the-same-email-address

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Docusign Employee
Community MemberDocusign Employee
Legacy User
Mar 14, 2019 7:14 PM UTC
Mine is acting up .. I’ve done it for years and and for some reason yesterday and today the 2 signers I sent to the same email changes the name to the first one who signed .. very frustrating Thanks! Susan Shakespeare, GRI, ABR, CRS WestMark Realtors 806 778-4436 Susans@wmrtoday.com [X][X]
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Docusign Employee
Community MemberDocusign Employee
Legacy User
Jun 18, 2020 4:37 PM UTC

Same issue. The link that David gave a year ago no longer exists. Has docusign changed the policy of 2 signers with one email address?

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Docusign Employee
Community MemberDocusign Employee
Legacy User
Jun 18, 2020 5:17 PM UTC

Looks like they rolled this article into the following...look under the Content for that situation

https://support.docusign.com/en/guides/ndse-user-guide-add-recipients

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