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Hello, 

 

My subscription expires on December 15. If I run out of envelopes and purchase an additional $100 envelope package today, I would like to know whether the added envelopes will be usable only until December 15.

Hello ​@kyusun Lee,

Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.

I understand you're considering purchasing additional envelopes, and your question is if they are valid until the end of your subscription, which is December 15th. This is a great question!

Yes, the additional envelopes purchased will be valid until the end of your current billing cycle. This is because purchasing additional envelopes increases your subscription allowance before your next billing date. Unused envelopes do not carry over to the next billing period.

Here are helpful resources with more details:

Docusign Pricing | eSignature Plans for Personal & Business

FAQ: Docusign Envelope Allowance

FAQ: Managing Your Docusign eSignature Envelopes

Add Envelopes and Seats

Note: Because this Community space focuses on general guidance, you may open a support case if you need more information about your account in specific:

 👉 Open a Support Case

I hope I answered your question. If the information provided has been helpful or guided you in the right direction, please click 'Best Answer' ✅  so others with similar questions can find it too.

Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

 

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!


Hi ​@kyusun Lee,

I hope you are doing great. I'm following up on my previous response. Could you please confirm whether it addressed your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Here, if you need us!

 

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!


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