Exceeded Envelope Limit?

Question

Hello Community. I have a free DocuSign account set up and I was just about to send a contract to be signed by the recipient, however, a noticed popped up that said I’ve reached my envelope limit. I don’t understand this, since I’m supposed to be allowed 10 envelopes per month and this would be my first one.

Any help would be appreciated. Thank you.

Melanie.Panguito · Accepted Answer

Hi ​@shari9545,Thank you for your prompt response, andwe sincerely apologize for the inconvenience.Ideally, trial accounts have a 14 or 30-day expiration, after which they are downgraded to a free one. Free accounts allow for three lifetime sends. Since you haven't sent anything, and your account is free and still shows "10 sends left," the Support team needs to review your account and conduct a background check of the issue preventing sends andproperly sync your account. You can engage through a Live chat to speak with support:Navigate to ourGet Support pageand selectChat with usto kick off the conversation. Tell our Docusign bot you want to speak to a live Support Expert, and you will be connected👉How do I contact Docusign Customer Support?Let us know if you have questions or if you need anything else. We're here for you!Sincerely,Melanie| Docusign Community ModeratorIf this helped, feel free to Like👍and click "Best Answer"

Melanie.Panguito · Answer

Hi ​@shari9545,Thank you for reaching out, and a warmwelcometo theDocusign Community! We understand you're encountering a message about an envelope limit, particularly as a new sender on your DocuSign free account. I just have a few questions:When did you createyour account?Did you sign up for a Trial Account or a Free account? The distinctions between these account types, including their respective envelope allowances, are available here: What are the differences between a Docusign Trial account, Developer account, and Free account?Is the email address you used to contact us here in the Community the same email linked to the DocuSign account in question?Finally, regarding the screenshot you shared showing "10 sends left," was this screenshot taken today, or was it from an earlier date?We're looking forward to your update. Thank you!Sincerely,Melanie| Docusign Community ModeratorIf this helped, feel free to Like👍and click "Best Answer"