Costumer support

Hello ​@jde75,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and want to assure you that we are fully committed to providing you with the best service possible. 

I understand you can't raise a case or contact customer support. I sincerely apologize for the inconvenience caused.

Users on a paid account can open a support case in the Docusign Support Center. Please see the steps here: Open a case in the Docusign Support Center.

I just have some additional questions:

Are you trying to open a case from a free account?

Are you getting an error message when creating a case? If yes, can you please try this troubleshooting:

• Log in to the Docusign account. Ensure you are logged in to the correct account
• Select your profile image and My Preferences.

• In General Settings, locate the Your Default eSignature Account section and select Set as default.

If the issue continues, please send me a personal message with your name, account number, email address linked to the account, and why you need to contact customer support.,

Please do not reply here with any Personal Identifiable Information, as this is a public forum.

I look forward to your update. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I signed up for the free  trial. When I saw that Docusign took money out of my account I immediately cancelled the subscription. I can't raise a case and online support is useless. It shows that my subscription ends on 05/02/2026

Hello ​@jde75,

Thank you for getting back to me. I see your concern is regarding billing. I understand that your recent experience has been less than ideal, and for that, I sincerely apologize.

Due to the sensitivity of billing matters, we cannot discuss them on this public forum. Please send me a private message with your name, account number, email address linked to the account, and specific details of the issue, and allow me to escalate this for you.

Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@jde75,

I hope you are doing well.

Just checking to see if you are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.

Let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.