Navigator: Completed Documents not appearing in Sandbox environement

Hello ​@aidan.detienne 

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 

To further check, please provide the sample envelope ID via private message.


Sincerely,

Ma. Cassandra | Docusign Community Moderator
 

Hello ​@Ma.Cubio

Can you help me understand how this would troubleshoot the issue?

Thanks!

Aidan

Hello ​@aidan.detienne 
I would like to locate the envelope via its envelope ID on our end, but you can also try the basic troubleshooting steps on your end.

Following the basic troubleshooting steps below can resolve many technical issues with Docusign. We recommend trying all of these steps to ensure your issue is not related to your internet connection, web browser, device, or network. 

Log out of your Docusign account and log back in:

1. Select your profile image in the upper-right corner.

2. Select Log Out from the drop-down menu.

3. Close your browser window and open a new window.

4. Visit https://account.docusign.com/ to log back into your account.

Clear Cache and Cookies:

Follow the steps in this article to learn how to clear your internet browser's cache and cookies. After clearing your cache and cookies, go back to your Docusign account to confirm if your issue is resolved. 

Use a new incognito (private) browser window:

Most internet browsers include a settings menu in the upper-right corner, which allows you to open a new private or incognito browser window. Navigating Docusign within this new window may resolve your issue.

Try a different browser:

Switching to a different browser may resolve your issue. For example, if you are using Microsoft Edge to browse the internet, close that browser and open a new window in Google Chrome. Other popular browsers include Firefox, Opera, and Safari. 

Try a different device:

For example, if you are attempting to use Docusign from a Windows computer, try again from your mobile device. 

Use a different network:

For example, if you are connected to the internet from your home wifi, try connecting to your phone’s mobile hotspot instead. 

Turn off your Virtual Private Network (VPN):

If you are using VPN to connect to the internet, try turning this off temporarily to confirm if this resolves your issue. 

Related article for your reference.
Basic troubleshooting steps for common Docusign issues
 

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like and click "Best Answer"