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How do I cancel my DocuSign membership?

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Community ExpertAnswer

Docusign Employee

Hello,

Thank you for reaching out here in the DocuSign Community.

We’re sorry to hear that you want to cancel/downgrade your account, but we can assist you through the process. We highly encourage downgrading to a free account, so you can retain access to all completed documents in the future.

Whether you downgrade to a free account or decide to cancel, you may want to make certain that any important documents have been downloaded to your personal device or computer.

Once an account has been closed, you will no longer have access to any documents.

Information on how to download completed documents is found here: https://support.docusign.com/guides/ndse-user-guide-download-or-print-your-document

Depending on how your account was originally configured, you may be able to cancel/close your account: https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account

If you don’t see that option available, please submit a Customer Support case here: https://support.docusign.com/en/contactSupport

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C

Community Expert

Answer

Docusign Employee

Hello,

Thank you for reaching out here in the DocuSign Community.

We’re sorry to hear that you want to cancel/downgrade your account, but we can assist you through the process. We highly encourage downgrading to a free account, so you can retain access to all completed documents in the future.

Whether you downgrade to a free account or decide to cancel, you may want to make certain that any important documents have been downloaded to your personal device or computer.

Once an account has been closed, you will no longer have access to any documents.

Information on how to download completed documents is found here: https://support.docusign.com/guides/ndse-user-guide-download-or-print-your-document

Depending on how your account was originally configured, you may be able to cancel/close your account: https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account

If you don’t see that option available, please submit a Customer Support case here: https://support.docusign.com/en/contactSupport

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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C

Community Member

Legacy User

Good Morning,

My company is now using a Corporate System and I no longer require Docusign Account.

Kindly terminate my account (# ) effective today.

Many thanks,

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C

Community Member

Legacy User

How do I download all my past files to keep for future reference

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C

Community Member

Legacy User

Hello,

Thank you for reaching out here in the DocuSign Community.

You would need to download them one by one or if you have the add-on Retrieve, you can download them in bulk: https://support.docusign.com/s/document-item?bundleId=oeq1643226594604&topicId=ufg1578456341295.html&_LANG=enus

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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C

Community Member

Legacy User

Please cancel my account and I need a receipt showing the payments. I cannot access anywhere

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C

Community Member

Legacy User

Hello,

Thank you for reaching out here in the DocuSign Community.

We’re sorry to hear that you want to cancel/downgrade your account, depending on how your account was originally configured, you may be able to cancel/close your account, in the following article you may find the steps to take: https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account

If you don’t see that option available, please submit a Customer Support case here: https://support.docusign.com/en/contactSupport

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Translate

C

Community Member

Legacy User

Cancel membership

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C

Community Member

Legacy User

Dear Support Staff,

My company is now using a Corporate System and I no longer require Docusign Account.

Kindly terminate my account (# ) effective today and issue the refund for my account.

Thank you,

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Xyla Silk

Newcomer

I have tried following every cancel/delete account tutorial I can and my account doesn’t have any of the options your tutorials have shown. I can’t open a support ticket either as it doesn’t allow me to log into either CLM, I cannot change my plan other than upgrade and now I am having a anxiety attack due to how badly/difficult this has been set up. Can someone please delete my account, the envelope’s on it are not needed at all.

Please help

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diannamstrs

Newcomer

I have been trying to cancel this "supposed" free membership for more than an hour. Please cancel. I will be in touch with my bank to cancel the payment membership fee.

Dianna

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.