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The name and date fields look fine when I add them to my document, but once they have been filled in and the document has been signed they are unreadable, it is almost like the fields are too small but i can’t see anyway to make them bigger. Has anyone had any experience with this?
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Can you provide a screenshot to see how it actually looks on the final document?
For comparison a screenshot with the actual tags would be helpful. Thank you!
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That looks indeed strange, as if something else is covering part of the fields on the final document. It looks like the fields are there and there is no problem with spacing at all, but for whatever reason the majority of the fields is cut off only showing the bottom part.
Can you tell me with what software application you opened the final PDF?
Can you try opening it with a different application, e.g. Adobe Acrobat Reader or Foxit PDF?
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I opened it with Adobe Acrobat, I don’t have Foxit.
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That is strange and I have never seen this before, using Adobe Acrobat Reader since more than 7 years to open the Docusign documents after signature myself. Adobe Acrobat (not Reader) should not behave differently. Have you checked the document with a co-worker to see if this could be related to your machine?
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I have, and they see the same thing.
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The last thing I can think of is logging into Docusign eSignature and downloading the document another time. Do you see the same issue when you look at the envelope in Docusign eSignature directly or does is just show like this after the file was downloaded?
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It looks the same when viewed in DocuSign, and no it is an Excel document that is turned to a PDF and then uploaded to DocuSign. There are no form fields on the form.
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I completely redesigned the signature section of the document, as I thought I might have the fields too close together, but it didn’t change anything. The signature field use to do the same thing, until I started to increase the size of the field, which corrected the problem, but I can seem to make the name and date fields bigger.
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Ok thanks, I will try this.
Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.
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Best regards,
Christopher | Docusign Community Moderator
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