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628 Topics
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628 Topics

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PamelaNewcomer

asked in Configuration

Over a week, and still cannot log in to docusign.com - what is going on?

Clicking from docusign.com, the screen goes white. The URL says docusign.com/send, but it does not allow me to input my username & password. I thought it would be fixed by now, please advise what we can do to use the paid platform?

10 days ago

Frank MNewcomer

asked in Configuration

I want to export a complete recipient list along with names and emails addresses. Can someone help me?

11 days ago

sutherlandwsNewcomer

asked in Configuration

LenReoNewcomer

asked in Configuration

Is there an Administrator view of all documents?

As the system administrator, I would like to be able to see all documents in all statuses from each of our senders in one place. Also, there are others in my organization that should have this capability. Currently, we can only see documents that each person sent individually.

11 days ago

NormanNewcomer

asked in Configuration

Not able to select callback "country/region" number in the form.

I tried to fill in the form requesting help logging in and the form would not let me select the contact telephone “country/region” code for the contact telephone number I wanted to enter so I could not submit the form.What do I need to do to submit a support request?

11 days ago

Kathleen TNewcomer

asked in Configuration

Can DocuSign create secondary accounts for branches under one main company account

We are in the process of opening another branch of our company in another province. However, even though our parent company name is the same, the “Operating As” name is different. Is there a way to use the same DocuSign main account to send documents from both locations, but to be able to differentiate between the two locations, send they are using different “Operating As” names? It is imperative that the recipients see that documents are coming from their associated branch, in the right province. Or, do we need to set up a secondary DocuSign account for the new branch?

12 days ago

nikolajane001Newcomer

asked in Configuration

How do I cancel my docusign free trial?

I just searched and found the below linked page but I cannot access the support centre and there is no option anywhere on my account to cancel.How do I cancel my DocuSign membership? | Community

12 days ago

michaellyuasiasunriseNewcomer

asked in Configuration

refund

Hi, TeamI have not use my DOCU account for a long time, i forgot to cancel it with 30days in advance, now, i want to cancel it but is is billed just mints ago, how can i refund it ?it is cancelled today and it is billed todayplz help refund itmy account login email id is: michael@asiasunrisetel.com

12 days ago

alessandrobaldoniNewcomer

asked in Configuration

additional informations to eSignature

hi. i just joined this application and group. my question is: is it possible to add informations to the signature?e.g. company, role, address, date of signature?

12 days ago

Wilmer-HRNewcomer

asked in Configuration

Keeping soon to be Purged documents

I have several documents indicating they will be purged by May 1, 2024. Is there a way to make sure they are not purged? I have already changed the record retention/purge parameters but they are still showing they will be purged.Also, I have received individual emails for all of them letting me know they will be purged. Some indicate I cannot change because I have restricted access (I am an administrator). I would like to reverse everything in bulk not one by one.

12 days ago

corinnetrotterNewcomer

asked in Configuration

DocuSign downloading to Adobe

Does anyone know how to disable the download setting that opens documents from Docusign as Adobe Reader? Recently, every time I open a download from Docusign it doesn’t give me the option and just opens in Adobe reader, when in the past it opened with my preferred PDF application. My organization does not use Adobe and has another application (which I prefer). Does anyone know how to disable this or change?

12 days ago

Manish.SonkarNewcomer

asked in Configuration

Report

it possible to get daily utilisation report (like total till day and how many lines are available.)

12 days ago

CCO MedicalNew Voice

asked in Configuration

Begin Signing Message

Is there a way to make this wording go away?

12 days ago

RMNGCNewcomer

asked in Configuration

Identifying Geolocations

We have identified an issue whereby a document has been signed by the same person rather than two people. So we are going to use Geo Locations to check this before making accounts live. So my question is can this information be included in DocuSign Reports? Or do you have to review this behind the scenes, any help will be appreciated. Thanks Rosemary

12 days ago

WezzyNewcomer

asked in Configuration

refund me my money

I never signed anything so why am I charged 130.00.. because of you guys my bank is in the negative.

12 days ago

MMERCNewcomer

asked in Configuration

Completed Docs sent to Sender in Email

Hello,The DocuSigns I send requires two signers for it to be completed.I cannot seem to figure out how to receive completed docs in attachment email once signatures from all parties are complete.I’ve tried different signing orders but still cannot find a solution.Any advice is appreciated!

12 days ago

Community UserLegacy User

asked in Configuration

When a User leaves the company, how do you manage their envelopes? Do you need to delete them as a user?

12 days ago

Dale HaverkampNewcomer

asked in Configuration

Docusign Retrieve issues "what is the little boxes" that appear on the form when Retrieved, Corrupts our index.csv

When a form gets retrieved we have cases where a form retrieved has "little boxes" on the field values appearing that causes a corrupt index.csv with CR carriage return on envelope fields.

13 days ago

RameenNewcomer

asked in Configuration

Envelop history & completed document

I have some questions related to Docu Sign:1. can a signer NOT see the envelop history. is there any option we can control who can and cannot see the envelop history.2. is there any option that the completed document isn't shared with all the signers, or not every received the final completion mail. just the finished email on their behalf is circulated?

13 days ago

Auntie RachNewcomer

asked in Configuration

Where did my docs go?

I used to have an account with Docusign for my small business when I was doing it full time. However, the past 2 years I have been doing it part time and it wasn’t cost effective to keep it up. I am going back to my business full time, but upon logging in to Docusign there is nothing there. Are all my docs now gone forever? Do I have to pay to join again to get them back? It had all my client service agreements and contact info. Thank you to whoever can help!

13 days ago

Antoni_oniNewcomer

asked in Configuration

Does DocuSign protect against screenshots?

Hi all, I’m brand new here and it looks like this is the only place where I can ask this question.I’m interested in sharing a pdf with sensitive information but I can’t seem to find whether DocuSign offers protection against screenshots. Does anyone know?

13 days ago

CarleykNewcomer

asked in Configuration

Email change

I need to change my account email. I no longer have access to the email on my docusign account. When i try to change it, docusign sends a code to my old email address.

13 days ago

Community UserLegacy User

asked in Configuration

How do I cancel my DocuSign membership?

13 days ago

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