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Legacy User
Jan 26, 2021 9:39 PM UTC
Solved

After signature, I am been receiving an answer: " Unable to locate certificate on your device" . Does how to get it done

After signature, I am been receiving an answer: " Unable to locate certificate on your device" . Does how to get it done
Docusign Employee
Jan 26, 2021 9:43 PM UTC

It sounds like you are​ being asked to complete a digital signature and trying to apply a digital certificate but there is no file.

​

When is the error message appearing and do you know who sent the document to you. Can you ask them what signature type they have asked you to use.

​Regards

Robert

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1 reply

Docusign Employee
Jan 26, 2021 9:43 PM UTC

It sounds like you are​ being asked to complete a digital signature and trying to apply a digital certificate but there is no file.

​

When is the error message appearing and do you know who sent the document to you. Can you ask them what signature type they have asked you to use.

​Regards

Robert

Helping out on DocuSign Questions 

feel free to say thanks with a coffee https://www.buymeacoffee.com/icit

Need a template built or consultation on DocuSign  

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