Question

Consolidate electronic and hand written signatures on a document

  • 22 January 2024
  • 3 replies
  • 15 views

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I electronically routed a document for signatures. Half of the recipients signed the document electronically, and the other half put pen to paper. How do I complete the esignature and release a completed document.


3 replies

Userlevel 3
Badge +8

Hi DGESSELLLEE,

How did the wet signatures end up on the document?

DocuSign provides an option to download, sign and then upload the signed document back into the workflow, which then continues to the next recipient in the workflow. After all recipients completed their signatures, the signature workflow ends. In this case the final document shows all electronic signatures from the signature workflow and the wet signed documents from “print and sign” will be attached to it. 

If they did not sign using the provided DocuSign functionality and got the documents outside of the DocuSign signature workflow, you cannot simply add these to the existing envelope, as there is no visibility into who actually signed on paper.

If the recipients downloaded the documents from the DocuSign signature workflow, but emailed it back to you instead of uploading it, you should ask them to do so and complete their task in the signature workflow.

Userlevel 1
Badge +6

Hello @DGESSELLLEE,

 

Thank you for reaching out here in the DocuSign Community.

 

I apologize for the inconvenience, this is a follow up on your post.

 

Was the information provide useful? Let us know if you need further assistance with this.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Userlevel 1
Badge +6

Hi @DGESSELLLEE,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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