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New Voice
Sep 24, 2025 11:02 AM UTC
Solved

Unable to Signup for UWP application via Microsoft Store - Getting Error

Hello DocuSign Team,

My name is Mahesh, and I am part of the Application Compatibility team at Microsoft. Our team works to ensure that third-party applications, including DocuSign, continue to function reliably across both pre-release and in-market versions of the Windows operating system


I am getting “Unknown error, please try again later” while trying to signup for DocuSign UWP app via Microsoft Store.

Could you please address this in resolving.

Thanks,
Mahesh

Community Moderator
Oct 3, 2025 11:47 PM UTC

Hello ​@MaheshB,

Thank you for reaching out, and welcome to the Docusign Community! We’re sorry to hear that you are experiencing this issue.

To assist you more effectively, we recommend opening a support case with our team. Please provide detailed information about the problem, including the error message.

You can open a support case through this link: https://support.docusign.com/s/contactSupport?language=en_US

Open a case in the Docusign Support Center

Should you require any additional assistance, feel free to reach out. Thank you!

 

Best regards,

Jenny | Docusign Community Moderator

If this helped, feel free to click "Best Answer"!

 

4 replies

MaheshBNew VoiceAuthor
New Voice
Sep 24, 2025 11:05 AM UTC
MaheshBNew VoiceAuthor
New Voice
Oct 1, 2025 10:06 AM UTC

Can someone please help me on this

“

My name is Mahesh, and I am part of the Application Compatibility team at Microsoft. Our team works to ensure that third-party applications, including DocuSign, continue to function reliably across both pre-release and in-market versions of the Windows operating system


I am getting “Unknown error, please try again later” while trying to signup for DocuSign UWP app via Microsoft Store.

Could you please address this in resolving.

Thanks,
Mahesh

”

Translate
Community Moderator
Oct 3, 2025 11:47 PM UTC

Hello ​@MaheshB,

Thank you for reaching out, and welcome to the Docusign Community! We’re sorry to hear that you are experiencing this issue.

To assist you more effectively, we recommend opening a support case with our team. Please provide detailed information about the problem, including the error message.

You can open a support case through this link: https://support.docusign.com/s/contactSupport?language=en_US

Open a case in the Docusign Support Center

Should you require any additional assistance, feel free to reach out. Thank you!

 

Best regards,

Jenny | Docusign Community Moderator

If this helped, feel free to click "Best Answer"!

 

Translate
Community Moderator
Oct 15, 2025 2:58 AM UTC

Hello ​@MaheshB,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

 

Best regards,

Jenny | Docusign Community Moderator

Translate