unable to buy the DocuSign plan.

Question

I was trying to purchase the license version, but after entering the card details, the payment failed. When I tried to purchase again, it shows I have purchased the standard plan. How can I confirm whether my DocuSign account is a trial version or a licensed version?

nathaly.monge · Accepted Answer

Hello @irfan,Thank you for reaching out here in the DocuSign Community.I’m sorry to hear that the system gave you a hard time purchasing your plan, I understand you would like to know if it is still on the trial version.This information should be available for you under Settings > Plan & Billing. I recommend you open your account using an Incognito Window:View Plan and Billing InformationLet us know if you need further assistance with this.Best regards,Nathaly | DocuSign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

nathaly.monge · Answer

Hello @irfan,If you found my response to be a useful solution to your question, could you please click the "Accept as Solution" button at the bottom of the post? It helps other community members who might have similar questions.Best regards,Nathaly | DocuSign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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