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signed docusign documents no longer generating folder and saving to it in sharepoint

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Hi,

this has been working up until the beginning of February, for the last 2 years or so.

When a user in sharepoint selects a document to sign using docusign, they sign it, a Docusign folder is created and a copy of the signed document is stored in there.

This process no longer works. The folder is no longer generated and the copy of document is no longer saved in Sharepoint?

Any ideas?

A

Alejandro.RamosAnswer

Docusign Employee

Hi @Craig, @pnthrzrule, and @aamirnawazInsightCoE,

Welcome to the Docusign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to hear that your completed documents are not being stored in a custom Sharepoint folder as expected, but I will assist you in correcting the issue.

Has an administrator confirmed if the “Store in a dedicated folder in the originating document library” option was selected in the DocuSign for Sharepoint Online integration’s settings?

You can find more details on how to work with this option, here:

Docusign for SharePoint Online Account Settings

Feel free to let us know if you need further assistance with this.

Thank you for using Docusign, we hope you have a wonderful rest of your day!

Best regards,

Alejandro R. | Docusign Community Moderator

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

P

pnthrzrule

New Voice

This is also happening in our tenant! I’m going to submit a ticket. I hope you submit one as well! Good luck!!!

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A

aamirnawazInsightCoE

New Voice

Did you get any resolution for this issue?

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A

Alejandro.Ramos

Answer

Docusign Employee

Hi @Craig, @pnthrzrule, and @aamirnawazInsightCoE,

Welcome to the Docusign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to hear that your completed documents are not being stored in a custom Sharepoint folder as expected, but I will assist you in correcting the issue.

Has an administrator confirmed if the “Store in a dedicated folder in the originating document library” option was selected in the DocuSign for Sharepoint Online integration’s settings?

You can find more details on how to work with this option, here:

Docusign for SharePoint Online Account Settings

Feel free to let us know if you need further assistance with this.

Thank you for using Docusign, we hope you have a wonderful rest of your day!

Best regards,

Alejandro R. | Docusign Community Moderator

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

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A

Alejandro.Ramos

Docusign Employee

Hi @Craig,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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shaifguman

Newcomer

I am having the same issue, recently installed DocuSign for SharePoint (version 4.0.3) and granted consent + managed settings for DocuSign.

But when requesting signatures, I do get the signed document per e-mail and available to download from the DocuSign portal.

But it does not create a Dedicated DocuSign folder in the SharePoint library.

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M

Melanie.Panguito

Docusign Employee

Hello @shaifguman,

How are you? I hope you are doing well and we apologize for not getting back to you sooner. It appears your issue was addressed via Support case, correct?

I'm just checking in to see if you still need any help, and we'll gladly help you with any questions you may have. Have a great day!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

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