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Question

Remaining Subscription Balance Charge

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Hello,
I canceled my Docusign account but was charged $66.53 for a “remaining subscription balance” on invoice INV*****450 after my cancellation. I never saw any mention of this fee in my agreement when I chose my plan. I’m requesting a refund for this charge since this was applied to my account after it was already canceled and can’t open a Case on a free plan and was told to post it here in the Community forum. Appreciate it!

Invoice Number: INV*****450
Charge Amount: $66.53
Invoice Date: October 21, 2026
Issue: Charged after cancellation, fee not disclosed in agreement, requesting refund.

N

Noralynn.Niduaza

Community Moderator

Hi @gooddays.studio88,

We appreciate you reaching out to Docusign Community, and I’ll be happy to assist!

We understand your concern about the amount charged to your account, and we apologize for the inconvenience this has caused.

To help us check the account billing details, please provide the following information via private message:

Email Address associated with the account
Account Name:
Last 4-Digit of the card where it was charged:

Once I receive your response, I will look into it and send you an update as soon as possible.

Best regards,

Noralynn | Docusign Community Moderator

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gooddays.studio88

Author

Newcomer

Since this is a public post, I’d like to leave my Account ID and last 4 digits of the card only, thank you!

Account ID: *****352

Last 4 digits of the card: ***9

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N

Noralynn.Niduaza

Community Moderator

Hi @gooddays.studio88,

Thank you for getting back to me. To help keep your information secure, we can continue our conversation via private message. Please check your inbox for my message.

Best regards,

Noralynn | Docusign Community Moderator

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N

Noralynn.Niduaza

Community Moderator

Hi @gooddays.studio88,

Just wanted to check in and see how things are going on your end. If you have any other questions or run into any issues, feel free to reach out here in the Community. We’re always happy to help!

Wishing you a great rest of your day!

Best regards,

Noralynn | Docusign Community Moderator

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.