DocuSign Rooms Trial Expired – How Can I Retrieve My Documents?

Question

My trial account for DocuSign Rooms expired, and I need access to documents that were stored there. Please help.

Melanie.Panguito · Accepted Answer

Hey ​@kateentea,Thank you for the information. So you cannot switch from eSignature to Docusign rooms, as stated in the article:Switch Between eSignature and Rooms. Have you tried resetting your Docusign Rooms password? See instructions here for multiple accounts: How do I reset my Docusign password?I would also suggestcontacting the Docusign Rooms Administrator who added youas a member of that account to check your status, whether active or closed.Sincerely,Melanie | Docusign Community ModeratorHelpful? Mark this as "Best Answer" to help others too!

Melanie.Panguito · Answer

Hello ​@kateentea,Thank you for reaching out, and a warm welcome to the Docusign Community!We're sorry to hear about the loss of access to your documents.Rest assured I am here with you every step of the way andwill work with you in any way I can.Toassist you effectively, could you please provide more details about the expirationof the Docusign Rooms trial account? Specifically, couldyou describestep-by-step what actions you took before the issue appeared? If you encounter any error message when trying to access Rooms, please share themwith us.If you have a screenshot that could help illustrate the problem (without any Personally Identifiable Information), that would be greatly appreciated. Finally, have you already created a case regarding this issue?👉 Open a Support CaseI look forward to your update. Thank you!Sincerely,Melanie | Docusign Community ModeratorHelpful? Mark this as "Best Answer" to help others too!

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