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Docusign Gen Templates" stopped generating Documents in SFDC.

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Since last few hours "Docusign Gen Templates" stopped generating Documents in SFDC. It showing

"It’s taking a little while to generate your file(s). If you’d prefer to check back later, you’ll find the files under the Files tab in Salesforce."

C

Community ExpertAnswer

Docusign Employee

Hi,

Thank you for following up.

This is still an ongoing issue. Please open a new support case and reference issue ID IM-38523 to report the incident so one of our Support Experts can include your account as part of the affected user's list.

We really appreciate your patience and understanding on this issue, please don't hesitate in letting me know if you have any other questions or concerns and I will address them as soon as possible.

Best regards,

Alejandro R. | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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C

Community Member

Legacy User

We are also experiencing the same issue. It is end of month and end of quarter. what is the SLA to ensure this will get solved shortly?

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C

Community Member

Legacy User

Support team just replied issue is solved. I tried in my org and its working now. You all can check at your end as well. Thanks

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C

Community Member

Legacy User

Hi,

Thank you for sharing your experience.

I can confirm that the fix to this product issue has been successfully rolled out.

Please feel free to open a new support case if the issue persists in order for us to take a closer look at the affected account.

Best regards,

Alejandro R. | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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