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bounced out of rooms

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When I sign onto rooms, the page flashes on the screen and then bounces to the transaction side. I need to work in rooms.

I have been advised to clear cache which does work, for a few days and then it bounces again

Rooms

R

rodolfo.napayAnswer

Docusign Employee

Hello @alaskamarty ,

Thank you for reaching out here in the DocuSign Community.

I apologize for any inconvenience you're having with Rooms, and I'll be more than happy to assist you with it.

Can you please let us know if this is only happening with Rooms or also when you try to log in to your Docusign account?

You mentioned that you have already tried clearing the cache and cookies, but the issue persists.

Can you please try the following as well?

- Use a different browser.

- Try a different device.
- Use a different network connection, and if you are connected to a VPN network, please disconnect it and try.
- Verify that your browser is under the latest version, has cookies enabled, and allows third-party cookies.

Let us know if this resolves the issue or if it persists.

Best regards,

Rodolfo| DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

R

rodolfo.napay

Answer

Docusign Employee

Hello @alaskamarty ,

Thank you for reaching out here in the DocuSign Community.

I apologize for any inconvenience you're having with Rooms, and I'll be more than happy to assist you with it.

Can you please let us know if this is only happening with Rooms or also when you try to log in to your Docusign account?

You mentioned that you have already tried clearing the cache and cookies, but the issue persists.

Can you please try the following as well?

- Use a different browser.

- Try a different device.
- Use a different network connection, and if you are connected to a VPN network, please disconnect it and try.
- Verify that your browser is under the latest version, has cookies enabled, and allows third-party cookies.

Let us know if this resolves the issue or if it persists.

Best regards,

Rodolfo| DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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A

alaskamarty

Author

New Voice

Thank you...you already helped me.

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R

rodolfo.napay

Docusign Employee

Hello @alaskamarty ,

I would just like to make sure that your issue was resolved and that you are no longer being bounced out of Rooms?

Best regards,
Rodolfo| DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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A

alaskamarty

Author

New Voice

Well, I thought my problem had resolved itself but it has come back. Could someone help me?

This seems to be a continuing problem.

I’m on Alaska Time

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R

rodolfo.napay

Docusign Employee

Hello @alaskamarty,

I apologize for the continuing issue.

Is there an error message that appears when you are kicked out of Rooms?

Were you able to follow the steps that I provided?

Can you please provide screenshots for reference?

Looking forward to your reply

Best regards,
Rodolfo| DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Translate

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