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Idea Submitted

Webform notifications when a form is filled out

Categories:Web Forms
  • May 1, 2026
  • 2 replies
  • 41 views

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The inability to get an email notification when a Public webform (created from scratch) is filled out is mind boggling. Like if there is a public webform people want to know when it’s been completed. I actually created 2 cases to get help with this because I didn’t believe the first support person when I was told it wasn’t possible. 
 

just to be clear

  1. I created a webform from scratch. It’s public facing, and does not require a signature.
  2. when it’s filled out by a customer there is now way for me to get a notification.
  3. unbelievable 

2 replies

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I agree with this 10000%.  I’ve been attempting to build a webform process to achieve exactly what the OP is doing and kept thinking that I was missing something as I spun around in circles trying different ways to do this.  It certainly appears that there is no way to get a simple notification when a webform is filled out (in our case, a Service Request Form).  This completely defeats the purpose of having this webform on our website.  I see that we can pull a report on the webform and that will list all the instances that the form was filled out, but nobody wants to have to run this report every day in order to stay on top of the responses.  

Additionally, I’ve been trying to base the webform on a template to see if that could somehow accomplish what I need and it has not been working well.  I also attempted to build a Workflow that could handle this, but its trying to be WAY more complicated that it needs to be and that too, has failed so far. 

Docusign, this really is something that you need to improve on.  A simple email notification when a Webform is completed seems like a no-brainer.


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  • Author
  • New Voice
  • July 9, 2026

@ApolloCreed87 It never even occurred to me there wouldn’t be an option for getting a notification when the form is filled out. I was kinda dumbfounded. Which is a shame because the webform is EXACTLY what I wanted but I have to get an email or notification that it was filled out. 

 

I also completely agree with the building of a workflow, I tried it, and it was way too much. Maybe it’s me because I don’t live in Docusign, but for general users trying to create workflows is just not user friendly or intuitive.