Swisscom QES envelope to void automatically if validation attempt fails 3 times

For a little context: recently I had a customer try to set up a QES passkey with our Swisscom QES service, so I have sent an envelope with a simple document, but the customer failed 3-4 times during verification due to being able to pass a verification test. Checked envelope history but there was no information about it, so contacted support to get some information through Swisscom.

Now I received some instructions about “what can fail”, but could not get specific details about customer’s attempts and potential failures - this is not the best either, but I can understand QES validation is strict, thus, the verification service provider does not disclose details to avoid fraud.

Nevertheless, support also pointed out that after 3 failed verification attempts, the envelope SHOULD be voided since no further attempts will be successful - quoting support:

“The envelope will not be voided automatically after 3 attempts. It will only not allow the signer to use the QES verification anymore. She could initiate further attempts after the third attemp but it will just fail.”

Nothing did signal that to the user, and to me as the sender of the envelope - that should be changed, there should either be a warning to the user, and to the sender and it should also have some record in the envelope history, or optimally, the envelope should automatically be voided in that case.