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Preserve user groups when closing an account

Categories:eSignature
  • May 22, 2025
  • 2 replies
  • 15 views

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Current Behavior:
When an account is closed, the user is automatically removed from all associated groups.

Problem:
In organizations with many groups and users, it becomes challenging to track and recall which groups a user belonged to—especially if the account needs to be reactivated later. This can lead to inefficiencies and mistakes in restoring access.

Proposed Change:
Instead of removing the user from all groups upon account closure, preserve the user's group memberships. This way, if the account is reactivated, the user can be reinstated with the same group affiliations, ensuring a smoother and more accurate restoration process.

Benefits:

  • Easier account reactivation with correct group access

  • Reduced administrative overhead

  • Improved auditability and historical tracking

2 replies

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  • Community Moderator
  • January 24, 2026

Thanks for sharing this idea with us, ​@Floyd Martis. We’ve reviewed it and appreciate the thought behind it. At this time, we’re not planning to pursue this request, so we’ve marked it as parked. While it’s not on our current roadmap, ideas like yours help inform future direction if priorities change.
Thanks again for contributing your input.

 

Regards,

Jenny | Docusign Community Moderator


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  • Community Moderator
  • January 24, 2026
Idea SubmittedParked