Improve function of Title field for users with multiple job titles

Hello,

We’ve been running into an issue with some users who have multiple unrelated job titles. In Manage Profile, users can opt to either set a Job Title or leave it blank. However, if they ever sign a document that includes a Title field, Docusign will automatically save that value to the Manage Profile screen without notifying the user that it has done so. (This is primarily an issue when someone leaves the field blank under Manage Profile, especially if they’ve done so intentionally because they have multiple titles.)

That value then shows up in the certificate of every future envelope, unless the user manually changes it every time they “switch hats” to sign for one job title or the other.

Example:

1. A user is both “Head of Dept A” and “Employee of Dept B”
2. The user signs a document relating to Dept B. This document has a Title field, so they list “Employee of Dept B”
3. Docusign saves this Title value to their profile without telling the user.
4. Later, the user receives a different document to sign that relates to Dept A. This document does not have a Title field.
5. When the user signs, it will still list them in the certificate as “Employee of Dept B,” because that’s what’s Docusign saved to their profile in step 3. However, they won’t be aware of this unless they look at the certificate.

This is causing confusion for customers when they review the certificate, especially when the two job titles are very different.

One suggestion would be to give users the choice of whether to save the Title to their profile or not when they’re filling out a Title field.