IAM Accelerator – Supplier & Counterparty Rating

What it is: structured two-way performance ratings, measured against the contract's objectives and rolled up for the portfolio.

How it works

1. Ratings are sent on a schedule based on management level, or triggered by an event.
2. The internal owner rates the supplier.
3. The counterparty rates the relationship through an external Web Form link, no login needed.
4. Rating areas are the contract's objectives (Accelerator 2) plus quality, delivery, communication and compliance.
5. Each area gets a 1–5 score with rationale and optional weighting.
6. Workflow(Maestro) calculates and writes back the score.
7. A score below threshold triggers an Accelerator 10 meeting and an improvement plan.
8. Navigator shows the trend per supplier.

What's prebuilt: internal and external rating forms; scheduled and event send-out; score write-back; escalation and improvement-plan template; supplier portfolio view.

Customer configures: rating areas, scale, weighting, threshold, frequency.

Standard: CMS™ 4.1.1 Evaluate seller performance, 4.1.2 (performance reviews, inspect and accept), 4.2.2 (validate final performance).

Value: problems surface early, measured against what the contract was meant to achieve. Note: each form sent counts as an automation send.