IAM Accelerator – Roles & Responsibilities

What it is: a clear role model per contract, with backups and separation between who needs the service, who delivers it and who manages the contract.

How it works

1. A role set is assigned per contract. Default roles: Demand Owner, Delivery Owner, Contract Owner, Contract Manager, Authorised Signatory, Verification Manager, Service Manager, Project Manager, Contract Administrator, Procurement Specialist.
2. Each role can have more than one person, plus a backup.
3. Maestro checks separation rules, for example that the Contract Owner is not also the Delivery Owner.
4. A handover date can be set per role; on that date responsibility moves to the new person, who gets a handover pack.
5. A RACI matrix per contract is generated with Doc Gen.
6. The other accelerators use these roles to route tasks, approvals and meetings.

What's prebuilt: role fields with backup; separation-of-duties rules; handover workflow; RACI template; role-based routing for all accelerators.

Customer configures: roles, separation rules, RACI template.

Standard: CMS™ 1.1.3 Roles and 2.1.1 (identify RACI stakeholders). Also supports local standards with their own named contract management roles.

Value: clear ownership, continuity when people change roles, and no conflicts of interest.