Hope can add timezone of the opening hours for QES with IDNow

Categories:eSignature

I try do a QES sign and got this warnning:

You are currently calling outside our opening hours.

You can perform your identification at the following times. An appointment is not required.

Our opening hours:

Daily : 8:00 to 24:00

To continue with your identification at a later time, please copy the following link and try again during our opening hours.

I got the opening hours :

They are located in Europe, in Germany.

Their hours of operation are:

•DE & EN calls: 8am-midnight CET 7 days a week

•FR calls: 8am-9pm MON-SAT

•QES with wallet authentication is available 24/7 Peak hours: 9 - 11 and 14-18. Try to avoid those hours to get an agent.

please add timezone of the opening hours in this page. so the end user can convert to their timezon. Thanks.

Docusign Employee

Hi @Hengfeng Ge,

Thank you for your idea, there is actually a way to update the time zone in your account settings.

The only time that you don’t have this option is if you don’t have a Docusign account and it will follow the sender’s account settings instead.

The most related link that I can share with this is Why is the date signed field displayed as Pacific Time Zone (PDT)?

Sincerely,
Marco | Docusign Community Moderator

Docusign Employee

Idea Submitted→Delivered

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