The Problem: I recently attempted to build a custom LLM using Google NotebookLM to better navigate DocuSign’s technical documentation. Unfortunately, DocuSign’s current Bot Protection/Anti-Scraping measures block these tools from accessing and indexing the documentation. While I understand the need to protect against unauthorized scrapers, it currently prevents legitimate customers and developers from using AI to streamline their DocuSign integrations.
The Proposal: DocuSign should provide a way for authenticated customers to allow-list specific AI agents or provide an "AI-friendly" documentation endpoint.
Why this matters: As a customer having a custom LLM trained on DocuSign's specific documentation will reduce the number of internal support tickets.
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