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Idea Submitted

Enhancement Request - Recipient Authentication Skip Option

Categories:eSignature
  • July 17, 2026
  • 0 replies
  • 4 views

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The account-wide "Recipient Authentication Skip Option" rules exclusively apply to the legacy KBA (ID Check) engine. Because the newer KBA on IDV platform is built on an entirely separate, high-security identity architecture, it enforces re-authentication on every single transaction. It deliberately does not support or inherit the 24-hour browser-caching or "remember this signer" settings.

If an organization chooses to use Recipient Authentication Skip Option settings, it should apply to any authentication method used by the organization.  Limiting it to a single form of authentication results in mixed client experiences when senders are using different forms of authentication. 

This is also not user friendly when Salesforce only uses legacy KBA while Docusign direct can use a variety of authentication methods.  Organizations should be able to have modern authentication and consistency across system usage.