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Idea Submitted

Enhancement Request – Expose “Auto Respond” Recipient Status to Salesforce Connect/API Events

Categories:Admin ToolsApp CenterWorkflow Builder
  • May 25, 2026
  • 0 replies
  • 4 views

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We are currently integrating DocuSign with Salesforce and have identified a gap related to the Recipient Status value “Auto Respond.”

Current behavior:

  • In DocuSign, some recipients are marked with the status “Auto Respond.”
  • However, in Salesforce, the Recipient Status is only updated as “Sent.”
  • Because Salesforce never receives the actual “Auto Respond” status, we cannot implement or validate custom trigger logic based on that event.

    Requirement:
  • We need DocuSign to send some identifiable event, payload attribute, webhook notification, Connect event, or recipient status update to Salesforce whenever a recipient enters the “Auto Respond” state.


    Expected enhancement options:

  • Expose “Auto Respond” as a valid Recipient Status in Salesforce.

  • Publish a dedicated webhook/event notification for Auto Respond actions.