Allow Permanent Deletion of Disabled Integration Keys from Apps and Keys

Currently, once an integration key has completed the Go Live process and has been promoted to the Production environment, it cannot be permanently deleted from the DocuSign account.

Even when an integration key is no longer in use, the only available option is to disable it by removing all associated Secret Keys and RSA Keys or by requesting backend deactivation through DocuSign Support.

However, even after backend deactivation, the integration key remains visible in the Apps and Keys dashboard.

We believe customers should have the ability to permanently delete obsolete integration keys, regardless of whether they have previously been promoted to Production.

Expected Behaviour / Proposed Enhancement:

We would like DocuSign to introduce a permanent deletion option for integration keys in the Apps and Keys dashboard, including keys that have completed the Go Live process.

Ideally, this functionality should:

• Allow account administrators to permanently delete integration keys that are no longer in use.
• Include an appropriate confirmation step and warnings about potential impacts on existing integrations.
• Ensure that deleted keys can no longer be used for authentication or API access.
• Remove the deleted keys from the Apps and Keys dashboard.

Business Justification:

From an administration, security, and governance perspective, customers need to be able to properly manage the lifecycle of their integration keys.

Keeping obsolete or disabled integration keys permanently visible in the Production dashboard creates unnecessary clutter and makes it more difficult to maintain an accurate overview of active integrations.

Although backend deactivation prevents further use of a key, it does not address the administrative requirement to permanently remove obsolete entries from the account.

Providing this functionality would give customers better control over their integrations and improve the overall management of their DocuSign environments.