Allow CLM Admins to Retrieve and Reassign Orphaned Tasks via API

We would like to suggest an enhancement to the DocuSign CLM API to allow users with the CLM Admin role to retrieve and manage orphaned tasks programmatically.

Our use case involves tasks that become unassigned when the original assignee is deactivated or leaves the organization. Currently, even when authenticating as a CLM Admin and querying the document associated with the task, the API response does not return the orphaned work item. Additionally, the available work item endpoints appear to require a document context, with no API option to list orphaned or unassigned tasks across the CLM environment.

This creates an operational dependency on the CLM portal, where an administrator must manually identify and reassign these tasks.

We suggest providing an API capability for CLM Admins to:

• List orphaned, unassigned, or inactive-user-assigned tasks across the CLM account;
• Search/filter tasks by assignment status, former assignee, workflow, document, date, or task status;
• Retrieve the related document and workflow context for each task;
• Reassign orphaned tasks to an active user through the API.

This capability would enable organizations to automate offboarding processes, prevent workflow interruptions, improve operational resilience, and reduce the need for manual intervention in the CLM portal.