Idea Submitted
Allow admin to impersonate account users for troubleshooting purposes
Pretty straightforward. Having the ability to impersonate a users account as an admin so that I can see the system as they see it, would be hugely beneficial. As the first point of contact for system issues, it can be difficult to pinpoint what exactly the user is seeing/not seeing. Relying to the user to provide additional information or snips is time consuming and delays the troubleshooting process.
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