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New Voice
August 28, 2026
Idea Submitted

Allow admin to impersonate account users for troubleshooting purposes

 

Pretty straightforward. Having the ability to impersonate a users account as an admin so that I can see the system as they see it, would be hugely beneficial. As the first point of contact for system issues, it can be difficult to pinpoint what exactly the user is seeing/not seeing. Relying to the user to provide additional information or snips is time consuming and delays the troubleshooting process. 

1 reply

AlanHNew VoiceAuthor
New Voice
August 28, 2026

Apologies. This was intended as an idea not question. I cannot seem to delete or move this myself so Mods, please feel free to move it. 

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