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Idea Submitted

Admin Access to Manage Users Profile , Contacts and Preferences

Categories:eSignature
  • June 23, 2025
  • 1 reply
  • 22 views

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Suggested Feature: User Profile and Preference Portability Across Regional Accounts

There are scenarios where users need to transition from one regional DocuSign account to another—such as when a company expands operations to a new country. While this may not be a major issue for individual users, it becomes significantly more complex and time-consuming when migrating large groups of users.

Providing administrators with the ability to manage, download, and upload user profiles and preferences would greatly streamline this process. This feature would ensure a smoother transition, reduce support overhead, and enhance the overall user experience during regional account migrations.

1 reply

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  • Newcomer
  • July 17, 2025

My organization has encountered the same issue. We need to update user profile pictures through the admin portal to manage our users' accounts, but there is currently no way to do this. This raises cybersecurity concerns because, without profile pictures, accounts can be easily impersonated.