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Newcomer
Oct 28, 2024 3:08 AM UTC
Solved

Formatting of email to Review documents has changed

Hi,

Recently the formatting of our emails has suddenly changed, when I receive an email to Review documents our logo is huge and the text is tiny. 

The link to Review Documents is really hard to see because it’s so small.  Any tips on how to fix this?  Not sure why it has suddenly changed.

Thank you :)

YannisvdvAnswer
Conversation Starter
Oct 28, 2024 4:52 PM UTC

Hi Meredith,

Did you check your Brand Theme email logo dimensions? As seen here below, images will not be resized and can be 150 pixels wide and high. I guess updating this logo with smaller dimensions might do the trick.

Good luck

Yannis

2 replies

YannisvdvConversation StarterAnswer
Conversation Starter
Oct 28, 2024 4:52 PM UTC

Hi Meredith,

Did you check your Brand Theme email logo dimensions? As seen here below, images will not be resized and can be 150 pixels wide and high. I guess updating this logo with smaller dimensions might do the trick.

Good luck

Yannis

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Docusign Employee
Nov 12, 2024 6:27 PM UTC

Hello @Meredith ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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