DocuSign still charged 5 months after cancelling?

Question

I cancelled my DocuSign subscription, even received an email see attached on 21 june 2026, only for them to try charging my card again 5 months later. Matter of fact these thieves charge me twice in october ($88 +$11). I have disputed an unauthorised charge to my bank because:

I’m seeing:

Charges after confirmed cancellation. They claimed it would be process in 24 hrs. its now 5 months.
No clear way to stop billing
Poor or non-existent support
Repeat unauthorised charges

I’m now exploring a possible class action due to what appears to be a systemic billing failure (or worse; predatory practices).

If this has happened to you, please comment.

I’m gathering evidence to decide whether there are enough people who are affected by this and want to stop Docusign once and for all.

Let’s hold them accountable!

** information removed due to PII

Luke.Cervantes · Answer

Hi ​@GraceBako,Welcome to the Docusign Community. I’m sorry for the frustration and concern caused by these charges, especially after you received confirmation that your subscription was cancelled. We’d like to review what happened and help investigate this further.Please send me a private message with the account name, email address associated with the Docusign account, and Account ID.For your security, please do not post any payment or personal information publicly.Thank you, and have a great day ahead.Best Regards,Luke | Docusign Community Moderator

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