Docusign Email Archive Configuration

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Could someone clarify what Email Archive Configuration is? Does it enable a sender or admin to view the exact notifications sent to signers? Occasionally, signers claim they didn't receive the envelopes—can we use email archive features to verify that the envelope notifications were indeed sent?

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Pawan GangwaniAnswer

Hero

Hello @neethujkp

I hope you doing great, Email Archive configuration is used to send a copy of every DocuSign generated email which send to any signer or recipient, basically it archive or save copy of email notifications.

Here is link for more info: Email Archive Configuration

Now you are saying that signers not do receive the copy of “Complete envelopes” ?

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Pawan Gangwani

Answer

Hero

Hello @neethujkp

I hope you doing great, Email Archive configuration is used to send a copy of every DocuSign generated email which send to any signer or recipient, basically it archive or save copy of email notifications.

Here is link for more info: Email Archive Configuration

Now you are saying that signers not do receive the copy of “Complete envelopes” ?

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Way to Learn | I'd love your feedback | Hit Like | Mark it Best🌈

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nathaly.monge

Docusign Employee

Hello @neethujkp ,

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Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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