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Docusign Employee
Community UserDocusign Employee
Legacy User
Nov 2, 2020 6:14 PM UTC
Solved

Can I remove a user from my shared envelopes when the user account has been deleted?

There are several users that I have listed in my shared envelopes. Some of the users in my list no longer have accounts in Docusign. How can I remove these orphaned users from my list of shared envelopes when the user account no longer exist?

Community ExpertAnswer
Docusign Employee
Nov 2, 2020 7:35 PM UTC

Go to Settings, Users, locate your User, select Action then "Share User's Envelopes". A list of currently shared Users should appear with the option to "Remove". Also I know you can close Users, but I did not see any option to Delete a User. So you may need to re-open the User and then remove the share and then re-close the User.

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5 replies

Docusign Employee
Community MemberDocusign Employee
Legacy User
Nov 2, 2020 6:35 PM UTC

Shared envelopes are between Users in the same DocuSign Account. The shared envelopes are setup by a DocuSign Admin and can only be removed by a DocuSig Admin. I would start by contacting your DocuSign Admin to request removal of the Users from sharing your envelopes and vice versa.

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Docusign Employee
Community MemberDocusign Employee
Legacy User
Nov 2, 2020 7:29 PM UTC

I am the Docusign admin but I don't see a way to remove someone from my list of Shared envelopes when the shared person no longer has an account in the system. I typically removed the sharing prior to deletion of the user record, but have a couple orphaned users listed in my shared envelopes.

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Docusign Employee
Community ExpertDocusign EmployeeAnswer
Docusign Employee
Nov 2, 2020 7:35 PM UTC

Go to Settings, Users, locate your User, select Action then "Share User's Envelopes". A list of currently shared Users should appear with the option to "Remove". Also I know you can close Users, but I did not see any option to Delete a User. So you may need to re-open the User and then remove the share and then re-close the User.

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Docusign Employee
Community MemberDocusign Employee
Legacy User
Nov 2, 2020 8:24 PM UTC

Thanks for the update. I was able to unshare the envelopes by searching for the Users name for Closed users.

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Docusign Employee
Community MemberDocusign Employee
Legacy User
Dec 3, 2020 4:59 PM UTC

I had this very question today and your response helped, thank you!

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