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Basic Plan

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Doesn’t the basic plan include 5 envelopes per month? If so why is my plan saying I ran out of envelopes in the month of October when I haven’t used any yet?

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nathaly.mongeAnswer

Docusign Employee

Hello @Kiki ,

Welcome to the Docusign Community and thank you for posting your concerns!

When is your account plan purchased? Envelope are reinstated once the account is renewed, for example, if you purchased the plan on September 17th, you will see a new batch of envelopes ready to be used until October 17th.

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

N

nathaly.monge

Answer

Docusign Employee

Hello @Kiki ,

Welcome to the Docusign Community and thank you for posting your concerns!

When is your account plan purchased? Envelope are reinstated once the account is renewed, for example, if you purchased the plan on September 17th, you will see a new batch of envelopes ready to be used until October 17th.

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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Kiki

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Newcomer

Thank you!

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nathaly.monge

Docusign Employee

Hello @Kiki ,

Your welcome!

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Translate

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.