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New Voice
Sep 30, 2025 4:12 AM UTC
Solved

Why Certificate of Completion date and time returns in UTC timezone?

We deployed Docusign embedded signing and embedded CoC download into our own system. 
We have configured the Japan timezone in Settings > Regional Setting.
But we are always got CoC timestamps in UTC timezone. 
Is it possible to change that into Tokyo Timezone? How can we do it? 

In addition, can we change language of "Electronic Record and Signature Disclosure" into Japanese in CoC?
Looking forward to your guidance. 

Thank you

Docusign Employee
Oct 1, 2025 3:03 PM UTC

Hi ​@IwanRW,
 

The timestamps on the Certificate of Completion are always generated in UTC. This is by design and, unfortunately, cannot be changed to any other timezone.

To customize the Electronic Record and Signature Disclosure and change it to Japanese, please follow the steps in the guide below:
https://support.docusign.com/s/document-item?language=en_US&bundleId=pik1583277475390&topicId=ubq1583277336391.html&_LANG=enus

2 replies

Docusign Employee
Oct 1, 2025 3:03 PM UTC

Hi ​@IwanRW,
 

The timestamps on the Certificate of Completion are always generated in UTC. This is by design and, unfortunately, cannot be changed to any other timezone.

To customize the Electronic Record and Signature Disclosure and change it to Japanese, please follow the steps in the guide below:
https://support.docusign.com/s/document-item?language=en_US&bundleId=pik1583277475390&topicId=ubq1583277336391.html&_LANG=enus

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IwanRWNew VoiceAuthor
New Voice
Oct 2, 2025 2:34 AM UTC

​
Hello ​@Islam.Hassanein 
Thank you for the response,

“ The timestamps on the Certificate of Completion are always generated in UTC”
is this only applied for developer account or applied on production account too ?

about the Electronic Record and Signature Disclosure we already change and translated it into japanese in Legal Disclosure Tab, but when downloading the CoC via API Download document, it’s still in English.. 
How do we change that into japanese ?

FYI, we are using docusign embedded signing

I look forward to your guidance. Thank you.

​

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