SOAP Calls Failing - "One or both of Username and Password are invalid."

Question

Calling Login with https://www.docusign.net/api/3.0/credential.asmx fails with "One or both of Username and Password are invalid." The Login call is made by using “[IntegratorKey]Username” as the username.

This just started recently. I was only made aware of it today, so it could have started today. All my customers are down. Is it possible that the API has changed and I never received any emails? We got our Integrators Key in 2013 and have not made any changes to this code in quite a while.

davecon · Accepted Answer

So, using the“App Password authentication” seemed to solve everything.

davecon · Answer

A little more info, maybe not helpful,if I make the call and do not supply the integrators key, the call returns with an account and the base URL. But then if I make a call toRequestTemplates usingthe base URL and “/dsapi.asmx” (in this case “https://na2.docusign.net/api/3.0/dsapi.asmx”), I receive "One or both of Username and Password are invalid." and if I make the call toRequestTemplates and don’t provide the Integrator’s Key, I receive"The specified Integrator Key was not found or is disabled."

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