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Newcomer
Aug 6, 2025 1:04 AM UTC
Question

My app can not go live

I need to go live my app , my develope Integration Key is “8c174c81-7390-446b-a128-814fef95c028”,
And it was declined wihout any reason.
How can I get the reason?

1 reply

Digital Collaborator
Aug 7, 2025 2:39 AM UTC
Hello Admin,
 
Thank you for contacting our Docusign Community. 

The most common Go Live violation is Polling, we generally run all of our tests and preparation using only 2 or 3 envelopes, which creates a Polling Violation. 

Make sure you create enough test envelopes to reach your 20 successful calls without breaking any rules. 

Here is a list of the rules:
Rules-and-limits
Best regards,
 
Adrian | Docusign Developer Support
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