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Newcomer
Mar 31, 2025 3:05 PM UTC
Question

I am getting blank document in email when sending through API

I am getting blank document in email when sending through API

2 replies

Alexandre.Augusto
Docusign Employee
Docusign Employee
Mar 31, 2025 6:31 PM UTC

Hello, ​@avinash17 

 

A possible cause for that can be the "When an envelope is sent, write the initial value of the field for all recipients" setting in the Admin Console.

If you encounter a DocuSign document that appears blank after sending via API, ensure the "When an envelope is sent, write the initial value of the field for all recipients" setting is enabled in your DocuSign admin console under Sending Settings

  • Admin Console Location:

    This setting is found in your DocuSign admin console under "Settings" > "Sending Settings". 

I hope that helps, if so, I’d appreciate your Like here.

 

Best,

Alexandre

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Docusign Employee
Apr 1, 2025 6:02 PM UTC

Hi ​@avinash17, 

Blank documents can also be related to fields not being added correctly to the document. Please, use one of our examples from https://developers.docusign.com/docs/esign-rest-api/how-to/

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