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New Voice
Dec 18, 2025 5:05 PM UTC
Solved

Get envelope deliver failure status API

I’m using the list envelopes action to get the status. 
This envelope has a bad email address. 

 but the API only shows it as ‘Sent’
 


I have also tried the Get_audit_event_list action. This does not show delivery failure either. 

This seems like a very basic requirement so it must be possible?

Docusign Employee
Dec 24, 2025 11:27 AM UTC

Hi ​@nick911 

Here's how to retrieve the recipients and their status details, such as the signing status for each envelope document.

https://developers.docusign.com/docs/esign-rest-api/how-to/get-envelope-recipients/

 

Best regards,

3 replies

Docusign Employee
Dec 19, 2025 8:02 PM UTC

Hi ​@nick9one1 
 

Thanks for reaching out to the Docusign Community.

The Delivery Failure status will be shown in the recipient details, not the Envelope. Please review the recipient status at the link below.

https://support.docusign.com/s/document-item?language=en_US&bundleId=oeq1643226594604&topicId=xyv1578456592493.html&_LANG=enus

 

Best regards,

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Conversation Starter
Dec 23, 2025 10:48 AM UTC

Can you please provide the API reference for this. I cannot find it in the docs. 

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Docusign Employee
Dec 24, 2025 11:27 AM UTC

Hi ​@nick911 

Here's how to retrieve the recipients and their status details, such as the signing status for each envelope document.

https://developers.docusign.com/docs/esign-rest-api/how-to/get-envelope-recipients/

 

Best regards,

Translate