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Newcomer
Dec 30, 2025 7:02 AM UTC
Solved

Docusign Redirect Url not allowing #

I want my redirect URL to be as below

“https://advancers-test4-ms.digital.worldpay.io/dashboard/#/overview/portal/callback”

When I add this redirect URL and try to save I get below error message

“This integration key could not be updated. Please try again in a moment.”

Does docusign allow ‘#’ in redirect URL?

Leandro.Reis
Docusign Employee
Dec 31, 2025 12:11 PM UTC

Hi ​@Anand Ghadage,

The reason for the error is an invalid redirect URI — it contains a fragment (“# …”).

OAuth 2.0 forbids fragments in redirect URIs, and Docusign enforces this, so Admin won’t save it.

The redirect_uri must also exactly match a saved URI on the integration key and point to a real, reachable webpage endpoint (no hash fragments).

Fix:

I hope this information helps.

Regards,

Leandro Reis

Leandro Reis | Developer Support at Docusign

1 reply

Leandro.Reis
Docusign Employee
Docusign Employee
Dec 31, 2025 12:11 PM UTC

Hi ​@Anand Ghadage,

The reason for the error is an invalid redirect URI — it contains a fragment (“# …”).

OAuth 2.0 forbids fragments in redirect URIs, and Docusign enforces this, so Admin won’t save it.

The redirect_uri must also exactly match a saved URI on the integration key and point to a real, reachable webpage endpoint (no hash fragments).

Fix:

I hope this information helps.

Regards,

Leandro Reis

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Leandro Reis | Developer Support at Docusign