Skip to main content
Newcomer
Aug 25, 2026 1:49 PM UTC
Question

Changing Connected App Send From Email

I recently set up a connected app to integrate DocuSign with LaserPro. Everything was pretty much done from LaserPro as far as logging in and giving consent. The issue is that when I logged in to give consent I used my org admin account and now when we test, all test emails are showing as sent from me. Is there a way to edit the connected app to assign a different from account, or do I need to revoke the authorization and reconnect using the account I want to be the from address? We want users to be able to manage sent envelopes, however I know the account used to connect must be an org admin.

3 replies

Docusign Employee
Aug 26, 2026 8:07 PM UTC

Hi ​@CFCUDev 

You don't necessarily need to revoke the current user's permissions to authenticate the new user if you want to change the sender. You cannot edit the connect apps to assign a different user or account. 

Best regards,

Translate
CFCUDevNewcomerAuthor
Newcomer
Sep 8, 2026 6:11 PM UTC

Hello and thank you for the response. Could you possibly expand on how I would go about changing the sender without revoking and setting up consent again?

Translate
Docusign Employee
Sep 8, 2026 9:30 PM UTC

A new user authentication is needed, just like the current one. Note that some third-party platforms only allow one user authentication. In this case, I'd recommend reaching out to them for help changing the sender.

Translate