Cannot Acces Support Chat - Developer Account

Question

I am trying to get in touch with Docusign Support to troubleshoot envelope deliverability issues. I have tried to start a chat as instructed on the Support page [https://support.docusign.com/s/contactSupport?language=en_US], but the “chat with us” button does not work.

How can I get in touch with Support if I am testing things from a developer account?

Jenny.Martin · Answer

Hello ​@Davide,Welcome to the Docusign Community! Thanks for bringing this to our attention.We understand that you're trying to get in touch with Support for assistance. If the “Chat with us” button isn't working, you can try clearing your browser's cache and cookies, opening the Support page in an incognito or private window, or using a different browser.Regarding support options, these depend on your support plan:• If you have a paid DocuSign account: You can log in to the DocuSign Support Center using your paid account and submit a support case. Be sure to mention in your case description that you need assistance with your developer account and API troubleshooting.• If you're on a free support plan (including developers who have a developer account but have not yet purchased a production account): Support is provided through self-service resources, including the Developer Center, Developer Support FAQs, and the DocuSign Community.👉Self-service API support for free-tier developersI hope this helps. Feel free to reach out here in the community if you have any other questions.Best Regards,Jenny | Docusign Community ModeratorIf this info was useful, feel free to mark it as the “Best Answer”.