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Kalavinka223Newcomer
Newcomer
May 25, 2024 7:57 AM UTC
Solved

Can not found Apps and Integration Keys on production environment

Hi,

I have completed go-live process for my app on dev environment and status shows "App is live".

But I can not find the apps on production environment, it still shows "No Integration Keys found".

Thanks.

 

JohnSantos
JohnSantosAnswer
Guru
May 25, 2024 6:17 PM UTC

@Kalavinka223 - You might be able to see the configuration settings using the following link. 

https://admin.docusign.com/apps-and-keys/XXXX

Replace the XXXX with the integration key you created in the Dev environment.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
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3 replies

JohnSantos
Guru
JohnSantosGuruAnswer
Guru
May 25, 2024 6:17 PM UTC

@Kalavinka223 - You might be able to see the configuration settings using the following link. 

https://admin.docusign.com/apps-and-keys/XXXX

Replace the XXXX with the integration key you created in the Dev environment.

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Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
Newcomer
Kalavinka223NewcomerAuthor
Newcomer
May 26, 2024 1:14 AM UTC

@JohnSantos - Thanks.

The app shows in the production environment now, I guess there is some delay after go-live.

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Newcomer
porto.vidaindividualNewcomer
Newcomer
Jul 18, 2025 2:56 PM UTC

Hi all!

I’m having the exact same issue, but when I try to access the admin panel directly by the address containing the key created in Dev environment, the screen keeps loading forever and I can’t see my app on production environment.

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