Merging a user's free account to a business account

Hi @ahall !

Thank you for reaching out here in the DocuSign Community.

We apologize for the inconvenience, but the accounts cannot be merged into a single account, however, if you have set up a Docusign Organization and you are the Docusign Org Admin and have claimed the Domain you can close that external account.

• Note: If you have verified that your organization does have access to external account eviction but the Actions menu is not present, this indicates that this user's external account is not a free account and is therefore not eligible to be evicted. You will need to contact the user directly to request they close their external account.

More information at https://support.docusign.com/s/articles/Personal-Account-Eviction-How-do-I-deal-with-unwanted-accounts-on-my-claimed-domain?language=en_US&rsc_301

Otherwise, only the user owner of the accounts can close them, they can follow this guide https://support.docusign.com/s/articles/How-do-I-cancel-or-downgrade-my-account?language=en_US or create a case with DocuSign Support.

Let us know if you need further assistance with this!