How do I change the email that I use to log into my account? I have tried through profile settings - it sends a verification code to the correct e-mail address, but when I enter the code an error message pops up. I have tried logging out but no luck,

Hello,

Thank you for reaching out here in the DocuSign Community.

I apologize for the inconvenience, I understand that you are having issues when changing your account email.

To confirm, is this https://support.docusign.com/s/document-item?bundleId=sto1596228661240&topicId=bxx1598986591121.html&_LANG=enus guide the one you followed?

If yes, please create a case with DocuSign Support so they can assist you in changing your email.

https://support.docusign.com/en/contactSupport 

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

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